Terms & Conditions
Welcome to VENVA.
By accessing or using our website, you agree to the following terms and conditions.
Please read them carefully before placing an order.
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1. General
VENVA reserves the right to update, modify, or change these terms at any time without prior notice.
By using this website, you agree to comply with all policies mentioned here.
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2. Product Information
We aim to provide accurate product descriptions and images.
However:
Actual packaging colors may slightly vary due to screen settings
Product results may differ from person to person depending on skin type and usage
VENVA does not guarantee identical results for every customer.
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3. Orders & Payments
All orders are subject to availability and confirmation
VENVA reserves the right to cancel suspicious or fraudulent orders
Prices may change without prior notice
Full payment must be completed before order processing (except eligible COD orders)
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4. Shipping & Delivery
Orders are usually processed within 24–48 hours
Delivery timelines may vary depending on location and courier services
VENVA is not responsible for delays caused by logistics partners or unexpected circumstances
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5. Returns & Refunds
Returns are accepted only for:
Damaged products
Wrong items received
Missing products
Opened or used skincare products are non-returnable for hygiene and safety reasons.
Please read our Return & Refund Policy before placing an order.
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6. Intellectual Property
All content on this website including:
logo
product images
brand name
design
graphics
text
belongs to VENVA and may not be copied, reused, or distributed without permission.
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7. User Responsibilities
Users agree:
not to misuse the website
not to provide false information
not to attempt unauthorized access or fraudulent activity
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8. Limitation of Liability
VENVA shall not be held responsible for:
allergic reactions
misuse of products
improper storage
indirect damages resulting from product usage
Customers are advised to perform a patch test before regular use.
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9. Privacy
Customer information is collected only for:
order processing
customer support
delivery updates
VENVA respects customer privacy and does not sell personal information to third parties.
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10. Contact Us
For support or queries:
Email: venvaofficial@gmail.com
Working Hours: 10 AM – 7 PM
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VENVA
Minimal skincare. Maximum presence.
